IT for human service organizations: many sites, sensitive records, tight budgets
We understand group homes, day programs, clinics and field staff, the client records that have to be protected, and budgets that have to go a long way.
What it costs when IT gets in the way
The new hire who can’t log in
Turnover never stops. Every new hire needs an account, a device and the right access on day one, while the person who left last month may still have theirs.
A dozen sites, a dozen setups
Group homes, day programs and offices were each set up differently, at different times. When one goes down, there’s no map of what’s there.
The review that asks for proof
A state agency or insurer wants evidence of how client records are protected, and the answers are spread across people’s memories.
What we handle for human service organizations
- Multi-site networks, standardized and documented
- Fast onboarding and offboarding for high-turnover roles
- Shared and mobile devices managed and secured for residential and field staff
- Protected access to electronic health records and case management systems, with multi-factor authentication
- Safeguards for client records under HIPAA and, for substance use programs, 42 CFR Part 2
- Help with security questions in state contracts, agency reviews and cyber insurance applications
- Help using the nonprofit pricing Microsoft and other vendors offer
- Purchasing and setting up equipment for new programs
- Tested backup and recovery
Built for turnover and new programs
Every new hire needs an account, a device and the right access on day one, and every departure needs that access removed the same day. We make onboarding and offboarding routine across every site, use nonprofit pricing where it applies, and tell you plainly what can wait. When a new program opens, we help get the equipment, network and accounts in place before the doors do.
Client privacy, and the reviews that come with state contracts
Many human service organizations are HIPAA covered entities, and substance use programs also fall under 42 CFR Part 2. State contracts add data security terms of their own. We put the safeguards in place, document them, and help you answer when an agency or an insurer asks.
“They have been instrumental in providing us with the high quality IT Services our agency needs… P3Tech has been available at any given time. In addition to service needs, P3Tech has assisted with acquiring the necessary equipment for our programs… John and the team are wonderful to work with, and we appreciate their assistance and timeliness in responding to all of our needs.”
Human Services agency
Client since 2011
Frequently asked questions
Do you work with organizations our size?
Yes. We support human service organizations across Connecticut and Rhode Island, from smaller agencies to some of the largest.
Can you support residential and field staff?
Yes. We manage and secure shared and mobile devices, so staff in group homes and in the field can reach the records they need, safely.
Can you help with HIPAA and state contract requirements?
Yes. We put the safeguards in place, document them, and help you answer the security sections of contracts, agency reviews and insurance applications.
Can you help us stretch our technology budget?
Yes. We use nonprofit pricing where it applies, standardize equipment across your sites, and tell you plainly what can wait.
What to expect
Who this is for
Human service agencies, behavioral health and developmental services providers, residential and day programs, and the nonprofits that run them, in eastern Connecticut, Rhode Island and south-central Massachusetts.
How we price
Every agreement is built from the services you actually need, so you’re not paying for a bundle you don’t use. We value partnership with our clients over making a buck. We also have to make a buck to keep delivering that value. So we look for the arrangement that works for both of us.
What happens next
- We reply and set up a 15-minute call at a time that suits you.
- We talk through what you have, what’s at risk and what it should cost.
- If we’re a good fit, we send a written proposal, including any assessment work and what it will cost.
Let’s talk. A real conversation, not a sales call.
Fifteen minutes is usually enough to know whether we’re the right fit. If we’re not, we’ll tell you — and point you to someone who is.